Design tips for complex forms, Washington 2013
At the User Experience Professionals Association Conference in Washington in 2013, I returned to the topic of complex forms. I chose the example of applying for a US passport, a typical government...
View ArticleThe design of survey forms at GOR 2014
Where does a form end and a survey begin? That was my challenge when I was invited lead a half-day workshop on forms design at the General Online Research conference 2014 in Cologne, Germany. The group...
View ArticleEye Tracking in User Experience Design
Eye tracking can be a valuable tool in understanding how users are interacting with forms and surveys - in order to improve them. It’s a topic I’ve presented on many times, such as in this presentation...
View ArticleReview – A Web for Everyone: Designing Accessible User Experiences
Unpacking copies of “A Web for Everyone” Some dozen years ago, I had a conversation with a web developer that went like this: Him: “Our website meets WCAG triple A.” Me: “But do you know whether people...
View ArticleHow to deal with long field names
How to handle very long field names was the question exercising the expert panel in the May 2014 edition of Ask UXMatters. We came up with a number of suggestions, but before implementing any of them,...
View ArticleA deep dive into questions
How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on...
View ArticleJane Matthews joins Effortmark
From Caroline: There’s nothing like a Big Birthday to focus the mind on what happens next. Looking back, I realised that I wanted to do better in future about keeping track of what I’ve been doing –...
View ArticleLooking forward to UXPA 2014
Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in...
View ArticleUsing measurements to develop complex websites
If you are developing a complex website whose users will come to it to carry out complex tasks then you’re likely to want to use a range of data to support your decision-making. This was the situation...
View ArticleForm design and usability – an interview in theUXreview
Whose work should you be checking out if you’re interested in better forms? I always tell people forms are fun, so it was great to be asked to share the best form joke I’ve come across. This screengrab...
View ArticleEffortmark: better forms and surveys for 20 years
Is it really 20 years since I set up Effortmark? 1994 seems both a long time ago, and very recent. Some things have changed: these days, we talk about ‘design thinking’, ‘service design’, ‘user...
View ArticleCelebrating inspiring women on Ada Lovelace Day
Painting of Ada Lovelace by Henry Phillips (1820–1868), son of Thomas Phillips [Public domain], via Wikimedia CommonsWomen Who Code is the international organisation dedicated to inspiring women to...
View ArticleHow to look at a form – to learn a lot, quickly
Having a lovely chat about forms with WWC London If you look at a form through the eyes of your users then you can learn a lot, very quickly. We tried it recently at a forms studio with Women Who Code...
View ArticleEye Tracking in User Experience Design
Eye tracking can be a valuable tool in understanding how users are interacting with forms and surveys – in order to improve them. It’s a topic I’ve presented on many times, such as in this presentation...
View ArticleDiscussion: Design for Everyone – at the Service Design in Government conference
How do we make our services available to everyone who needs to use them? A group of us at the Service Design in Government 2014 conference came together in a Goldfish Bowl group to talk about our...
View ArticleHow not to get a job, and how to get one
“How can I get a job in user research?” It’s a question that comes up a lot, and reappeared the other day in one of the forums I belong to. It reminded me of a post I wrote a few years ago in response...
View ArticleSlides and thoughts on SDinGOV 2015
International and local – map of #SDinGOV attendees (photo by Gemma Màrmol) Service design in government: it’s a technical way of talking about all the ways in which we have to do government things –...
View ArticleBook review: “Practical Empathy” by Indi Young
“Practical Empathy” by Indi Young “Voice of the customer”. “Understand user needs”. “Get out of our silos”. “No more group-think”. It’s no longer news that it’s a good idea to understand, respect, and...
View ArticleThe form you have or the form you need?
Jonathan Blum of Entrepreneur Magazine asked me for my thoughts on whether build-it-yourself forms tools can help small businesses. I said: “Not just small firms, but all firms make the mistake of...
View ArticleForms studio at UX Bristol
Sometimes conferences are about getting lots of people together in big rooms, often over several days. UX Bristol isn’t like that. It’s one of the hottest tickets in the UK, selling out in minutes,...
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